Common issues and how to fix them

I can't sign in / I was signed out unexpectedly

For your security, PulseMyBasket keeps only one active session per account. Signing in on another device or browser automatically signs the previous one out. If that's what happened, just sign in again. If you've forgotten your password, use Forgot password.

The camera won't open for barcode scanning or photo capture

Your browser needs camera permission. Check your browser's site settings for app.pulsemybasket.co.za and make sure camera access is allowed, then reload the page. On iPhone, camera access for installed PWAs is controlled in Settings > Safari.

A barcode won't scan

Make sure the barcode is well-lit, flat, and fills a reasonable part of the frame. If it still won't scan, try searching for the product by name instead.

Location isn't being used / nearby stores aren't showing

Check that location permission is allowed for app.pulsemybasket.co.za in your browser settings. You can also type a suburb, town, or postal code manually instead of sharing precise location.

A product match looks wrong

We take this seriously. See our product accuracy approach. If a match looks incorrect, please tell us via Contact with the product and retailer involved.

The app won't install / "Add to Home Screen" is missing

See Mobile & PWA for the exact steps on iPhone and Android.

Delete your account

You can delete your account yourself at any time. Open the Account page in the web app, or the Account screen in the mobile app, and tap Delete account. This removes your account and its data immediately, and it cannot be undone.

If you cannot sign in, use Contact, choose "Account / sign-in", and tell us the email address on the account. We will delete it for you.

Still stuck?

Reach us via Contact and choose "Account / sign-in" or the topic that best fits.