Terms and Conditions
These terms apply to your use of the PulseMyBasket website (pulsemybasket.co.za) and app (app.pulsemybasket.co.za). By using PulseMyBasket, you agree to them.
1. What PulseMyBasket is
PulseMyBasket is an independent price-comparison tool. It helps you identify a product by typing, scanning a barcode, or taking a photo, and compares its price across supported South African retailers, at nearby physical stores and online/delivery retailers where available.
2. What PulseMyBasket is not
PulseMyBasket is not a retailer, is not affiliated with, endorsed by, or sponsored by any retailer it compares, and does not process purchases, payments, or deliveries for the products you compare (the only payment PulseMyBasket takes is for its own Plus plan, see section 7). Any purchase you make happens directly with the retailer, under that retailer's own terms.
3. Prices and availability are not guaranteed
Prices, availability, promotions, and delivery costs shown are sourced from retailers' own published data and refreshed regularly, but they are not guaranteed to be accurate, current, or available at every branch. Prices and availability can change between when we last checked and when you buy. Always confirm the final price, availability, and any delivery cost with the retailer before you buy.
4. Product matching
We aim for exact, like-for-like product matching: prioritising barcode matches, then confirmed retailer mappings, then matching brand, product family, variant, size, and packaging together. Despite this, an occasional mismatch is possible, particularly from photo recognition. If you notice a mismatch, please tell us via Contact.
5. Retailer coverage
Not all retailers are covered to the same extent, and coverage changes over time. See our Retailers & Coverage page for the current state.
6. Accounts
Creating an account requires accepting these Terms and our Privacy Policy. You're responsible for keeping your password confidential. For your security, PulseMyBasket allows only one active signed-in session per account. Signing in on a new device or browser will sign out any other active session. See Account Security.
7. Billing, cancellation and refunds
PulseMyBasket Plus is a paid plan: R39 a month or R399 a year. Search and scan are free, and a new account comes with a 14-day free trial of the basket optimiser.
Payments are processed securely by LvN Digital (lvndigital.co.za) and appear as LvN Digital on your bank statement. LvN Digital is the trading name of Louis van Niekerk. We never see or store your card details.
The monthly plan is charged on the same day each month until you cancel. The yearly plan is paid once for 365 days and does not renew by itself; we email you a reminder before it ends. Plus is switched on the moment your payment is confirmed.
You can cancel at any time in your account. You keep Plus to the end of the period you have paid for. We do not refund a part period, except where the law requires it. A duplicate or mistaken charge is refunded in full: contact us and we will put it right.
8. Acceptable use
You agree not to: attempt to bypass or abuse our authentication or rate-limiting systems; scrape, reverse-engineer, or automate access to the service beyond normal personal use; upload unlawful, harmful, or infringing content via barcode/photo uploads or the Contact form; or interfere with the service's availability or security.
9. Account suspension
We may suspend or terminate an account that we reasonably believe is being used in violation of these Terms or in a way that threatens the security or availability of the service.
10. Service availability
We aim to keep PulseMyBasket available, but we don't guarantee uninterrupted access. Individual retailer connectors can become temporarily unavailable for reasons outside our control (for example, a retailer changing or restricting access to its own site).
11. Intellectual property
The PulseMyBasket name, logo, and site/app design are the property of PulseMyBasket. Retailer names, logos, and product images remain the property of their respective owners and are used only to identify the source of a price or listing.
12. Limitation of liability
PulseMyBasket is provided "as is." To the fullest extent permitted by South African law, we are not liable for losses arising from reliance on price, availability, or delivery-cost information shown, or from a purchase made with a third-party retailer.
13. Governing law
These terms are governed by the laws of South Africa.
14. Changes to these terms
We may update these terms from time to time. Material changes will be reflected by an updated "last updated" date above.
15. Contact us
Questions about these terms can be sent via our Contact page.